Vision and Values

Our Vision

Forticrete's vision is to be a customer focused supplier to the UK construction industry and to be recognised for providing innovative products and services solutions in a spirit of collaboration for the success of all stakeholders'.



Shaun Gray
Managing Director

Our Values

Openness

• We acknowledge our mistakes quickly without fear of retribution and learn from these mistakes.
• We operate in a 'no blame' environment.
• We are honest & transparent in our dealings with Colleagues, Customers and Suppliers.
• We constantly appraise our staff and encourage feedback via a formal employee survey.
• Empowerment and training provide information.

Professionalism

• We are committed to the environment, quality and health & safety.
• We say what we do and do what we say.
• We are reliable, fair, consistent and show integrity
• We strive for continuous improvement and a 'right first time' attitude in all that we do.
• Benchmarking our performance in a pre-requisite to our improvement activity.
• We have a strong respect for people

Profit

• It is in the interests all stakeholders that we maintain our profitability.
• Profit is an enabler to our continued existence and development, both company and individually, and not an end in itself.
• We will seek to grow our business as an investment for all stakeholders.

Collaboration

• We seek to establish strategic partnering where appropriate
• We encourage the total integration and early involvement of any supply chain in which we are involved.
• Team working has become part of our way of life.
• We work WITH our Colleagues, Customers and Suppliers.
• We desire a seamless flow of information across our organisation and in any project we are involved.
• There is recognition of 'partnered' customers.

Innovation

• We wish to be leaders in Innovation within our markets in terms of products, services and processes.
• Innovation is the key to our continued success.
• We encourage a culture of Controlled Experimentation and Creativity.
• We include our Customers and Suppliers in our innovation processes and innovate on their behalf.
• We recognise the creativity of our people

Customer Focus

• Everyone is responsible for Customer Satisfaction.
• Our strategy is driven by customer needs.
• We constantly appraise our customers' satisfaction and carry out a national survey to a pre determined timescale.
• We seek to delight our customers, both external and internal, by going that 'extra mile'.
• We are a "Can Do" company.