Customer Service Advisor

Reporting To: Clare Bradshaw - Customer Service Manager

Job Description: 

To provide customer service support to the specification sales team, Architects, Contractors and trade distributors, this varied role is ideal for an outgoing individual who enjoys customer contact.

Your main responsibilities will lie in the following key functional areas-

• Providing quotations for tender enquiries
• Processing customer orders
• Dealing with stock enquiries
• General administration duties

Essential Qualifications and Experience: 

Applicants will need to demonstrate:-

• Excellent office skills
• Good working knowledge of Microsoft packages
• Efficiency and confidence
• Good interpersonal and communication skills (written and verbal)
• A flexible approach to work
• Ability to work on own initiative
• Effective management of your working time and being able to prioritise tasks

Desirable Qualifications and Experience:

• Proven customer service experience
• Self disciplined with ability to multi task.
• A desire to acquire and learn new skills.
• Ability to work in a team based environment

Applications:
 
Applications with full CV should be forwarded to : Clare Bradshaw
Forticrete Ltd, Thornley Station Industrial Estate, Salters Lane, Shotton Colliery, Durham, DH6 2QA.

e-mail: cbradshaw@forticrete.com

Closing Date: 9th May 2008